Self Storage Brixton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Brixton provides storage units, associated services, and any related assistance, including services connected with loading, unloading or coordination with removal companies. By placing a booking, signing a storage agreement, accessing a unit, or otherwise using our facilities or services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entering into a storage agreement or service contract with Self Storage Brixton.
We, Us, Our means Self Storage Brixton as the provider of storage facilities and associated services.
Unit means any storage unit, room, locker, container or area allocated to you within our facility.
Services means the provision of storage units, access to the facility, and any agreed ancillary services, which may include handling, loading or unloading assistance, and coordination with third party removal companies.
Agreement means the contract formed between you and us incorporating these Terms and Conditions, any booking confirmation, and any additional written terms agreed and signed by both parties.
2. Eligibility and Use of Services
To use our Services you must be at least 18 years of age and legally capable of entering into a binding contract. If you are acting on behalf of a company, partnership or other organisation, you warrant that you have authority to bind that entity.
Our storage units and associated services are provided for lawful purposes only. You must not use any Unit or our premises for activities that are illegal or that may cause damage, nuisance, or risk to persons, property or the environment.
3. Booking Process
Bookings for storage units and related services may be made in person at our premises or via our designated booking channels as notified to you. All bookings are subject to availability and acceptance by us.
When making a booking, you must provide accurate and complete information, including your full name, contact details, chosen Unit size where applicable, estimated storage period, and any additional services requested, such as assistance with moving items to or from a vehicle or working with a removal company.
Your booking will be deemed an offer to enter into an Agreement with us for the provision of the Services. The Agreement is formed only when we issue a booking confirmation or allow you to access a Unit, whichever occurs first. We reserve the right to decline any booking at our discretion.
We may require proof of identity and proof of address before granting access to the facility or releasing keys, fobs, or access codes. Failure to provide requested documentation may result in cancellation or delay of your booking.
4. Commencement and Duration of Storage
Unless otherwise agreed in writing, the storage period will commence on the start date confirmed by us and will continue on a rolling basis, usually month to month, until cancelled in accordance with these Terms and Conditions.
You may extend your storage period, subject to availability and payment of all applicable charges. We may adjust your allocated Unit where reasonably necessary for operational reasons, provided we offer a suitable alternative unit with similar capacity.
5. Payments and Charges
Storage fees are payable in advance at the rate notified to you at the time of booking or as subsequently varied in accordance with these Terms and Conditions. Ancillary charges, including administration fees, late payment fees, access card replacement fees, and any charges for additional services, will be payable as set out in our current tariff or as agreed in writing.
We may request a deposit which may be used to cover unpaid fees, damage to our property, cleaning costs, or disposal charges. Any remaining deposit balance will be refunded after you have vacated the Unit and settled all sums due, subject to inspection and any applicable deductions.
Payments must be made using an accepted payment method as notified by us. You are responsible for ensuring that recurring payments, such as direct debits or card payments, are kept up to date and that sufficient funds are available.
We may review and vary our fees from time to time. If we increase storage fees, we will give you reasonable advance notice. If you do not agree to the revised fees, you may terminate your Agreement by providing notice in accordance with the cancellation provisions below and vacating the Unit before the new charges apply.
6. Late or Non-Payment
If any amount due under the Agreement is not paid on the due date, we may charge interest on the overdue sum at a reasonable commercial rate and apply a late payment fee. We may also suspend your access to the Unit or facility until all outstanding amounts are settled in full.
Continued non-payment may result in us exercising a lien over the goods stored in your Unit. Subject to giving any notice required by law, we may sell or dispose of your goods in order to recover outstanding charges, interest, and reasonable costs of sale or disposal. Any remaining balance after deduction of all sums due will be made available to you upon request. You are responsible for providing correct contact and bank details to enable repayment.
7. Cancellations and Termination
You may cancel your booking prior to the start date by giving us reasonable notice via our recognised communication channels. We may apply a cancellation fee where stated at the time of booking. Any prepaid fees for periods after the effective cancellation date will be refunded, subject to any applicable deductions for cancellation charges.
After the storage period has commenced, you may terminate the Agreement by giving us the minimum notice period stated in your Agreement or, if none is specified, at least 14 days written notice. You must vacate the Unit, remove all goods, and leave the Unit clean and free of waste by the end of your notice period.
We may terminate the Agreement immediately or with shorter notice if you fail to pay any amount due, breach these Terms and Conditions, use the Unit for prohibited purposes, or engage in behaviour that is dangerous, illegal, abusive, or disruptive. In such cases, you must remove your goods promptly and we may suspend or revoke access without liability to you.
We may also terminate the Agreement for convenience by giving you reasonable advance notice, generally not less than 30 days, except in exceptional circumstances such as safety issues or regulatory requirements.
8. Access and Security
Access to the facility and Units is permitted only during the access hours notified by us and subject to your compliance with security procedures. We may vary access hours from time to time for operational, maintenance, or security reasons, and will provide notice where practicable.
You are responsible for keeping your keys, access cards, codes, and other security devices safe and confidential. You must not share them with unauthorised persons. If you suspect any compromise of your security details, you must inform us promptly so that we can take appropriate measures.
We may carry out routine inspections and maintenance within the facility. Except in emergencies or where required by law, we will not open your Unit without giving reasonable prior notice, unless we have reasonable grounds to believe that you are in breach of these Terms and Conditions, that there is a safety risk, or that illegal activities are taking place.
9. Customer Obligations and Conduct
You must use the Unit and our premises responsibly and in accordance with all safety instructions, signage, and staff directions. You must ensure that all goods stored are packed and stacked safely so as not to cause injury or damage.
You must not:
Store combustible or flammable materials, hazardous substances, explosives, firearms, stolen goods, perishable items likely to rot, live animals, or any goods that emit fumes, liquids, or strong odours.
Carry out any trade, business, or commercial activity from within the Unit that involves members of the public attending our premises, without our prior written consent.
Alter, mark, or damage any part of the Unit or facility, including walls, floors, doors, or fittings.
Block access ways, fire exits, loading bays, or shared areas.
Use electrical equipment in the Unit without our prior consent, other than small battery-operated items or equipment expressly permitted by us.
10. Waste and Environmental Regulations
You are responsible for removing all waste and unwanted items from the Unit and the facility. You must not leave rubbish, packaging, furniture, or other items in corridors, loading bays, car parks, or communal areas.
You must not store or dispose of hazardous waste, chemicals, oils, batteries, electrical and electronic equipment or any regulated waste in breach of applicable environmental legislation or local authority requirements. Any waste you bring onto the premises remains your responsibility.
If you abandon waste or leave the Unit in an unclean or unsafe condition, we may arrange cleaning, removal, or specialist disposal and charge you for all reasonable costs incurred, including administrative fees. These charges may be recovered from your deposit or applied as additional amounts due under the Agreement.
11. Liability and Risk
You acknowledge that you are responsible for insuring your own goods stored at our facility. We do not provide automatic insurance cover for items in your Unit and our charges do not include insurance for your property, unless expressly stated in writing.
All goods are stored at your sole risk. While we take reasonable steps to secure the facility, we do not guarantee absolute security and shall not be liable for loss, theft, or damage to goods, except where such loss arises directly from our negligence or breach of statutory duty that cannot lawfully be excluded.
To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity. Our total liability for direct loss or damage, whether in contract, tort, or otherwise, shall be limited to a reasonable sum having regard to the storage fees paid by you in the 12 months preceding the event giving rise to the claim, unless otherwise required by law.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.
12. Removal Companies and Third Party Services
We may, at your request, provide information about removal companies or other third party service providers that operate in the area and can assist with transport of goods to or from our facility. Any such introduction or information is provided for convenience only.
Where you engage a removal company or other third party, the contract is solely between you and that provider. We do not accept responsibility or liability for the performance, conduct, pricing, damage, or delays caused by any third party. You should satisfy yourself as to the suitability and insurance cover of any removal company you choose to use.
If we agree to assist with coordination, loading, unloading, or handling of goods in connection with a removal service, this will be provided with reasonable care and skill but remains subject to the limitations of liability set out in these Terms and Conditions.
13. Data Protection and Privacy
We will process personal data in accordance with applicable data protection legislation. We may collect and use your personal information for the purposes of managing your Agreement, processing payments, maintaining security at our facility, and communicating with you regarding your storage and related services.
We may use CCTV and access logs for security, safety, and fraud prevention. Data may be disclosed to law enforcement or regulatory authorities where required by law or in connection with the prevention or detection of crime.
14. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational needs. Updated terms will be made available at our premises or through our usual communication channels.
Where changes materially affect your rights or obligations, we will give you reasonable notice. If you do not accept the revised Terms and Conditions, you may terminate the Agreement by giving notice and vacating your Unit before the effective date of the changes.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or their subject matter or formation.
16. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall, to the extent required, be deemed severed, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be given expressly in writing.
You may not assign, transfer, or sublet your rights or obligations under the Agreement, or share occupation of your Unit with any other person, without our prior written consent. We may assign or transfer our rights and obligations under the Agreement to another suitably qualified operator, subject to maintaining substantially similar service standards.
These Terms and Conditions, together with any booking confirmation and written variations signed by both parties, constitute the entire agreement between you and us in relation to the Services and supersede any previous communications, representations, or agreements.
